Returns and Refunds Policy

Last Updated: 10th October 2025

At Chlorophyll Organics (“we,” “us,” “our”), we are committed to providing high-quality organic agricultural products and ensuring customer satisfaction. This Returns and Refunds Policy outlines the terms and procedures for returning products and requesting refunds purchased or requested through our website https://chlorophyllorganics.com.

Please read this policy carefully before placing a request or submitting an order/quote.

1. Scope

This policy applies to:

• Products purchased or requested via our website.
• Deliveries fulfilled by local authorized distributors.
• Customers submitting inquiries, quote requests, or purchase orders.

By placing a product request or purchase, you agree to comply with the terms outlined in this Returns and Refunds Policy.

2. Eligibility for Returns and Refunds

Products may be eligible for return or refund if they meet all of the following conditions:

1. The product is damaged, defective, or incorrect upon delivery.
2. The product is returned within 7 days from the date of delivery.
3. The product has been stored according to recommended conditions and is in its original packaging.
4. The customer provides a valid proof of purchase (quote request confirmation or invoice).

Note:

• Customized or specially prepared products, bulk orders, and perishable items may have different terms. Please contact us prior to submission.
• Products improperly handled, used, or stored by the customer may not be eligible for a refund.

3. Return Process

To request a return:

1. Contact us at orders@chlorophyllorganics.com within 7 days of delivery. Include:
   1. Name and contact details
   2. Order / quote request reference number
   3. Product details and reason for return
   4. Photos (if the product is damaged or defective)
2. Our team will review your request and provide instructions for returning the product via the local distributor or shipping method.
3. Only products approved for return will be eligible for a refund or replacement.

4. Refunds

• Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
• Approved refunds will be processed within 7–14 business days, depending on your bank or payment provider.
• Refunds will generally be issued in the original payment method used for the order.
• Shipping or delivery charges are non-refundable, unless the return is due to our error or defective products.

5. Replacements / Exchanges

• If a product is damaged, defective, or incorrect, we may offer a replacement or exchange instead of a refund.
• Replacement products will be delivered via the nearest authorized distributor as per your region.
• Any additional costs for replacement shipping (if applicable) will be communicated before processing.

6. Cancellations

• Customers may request cancellation of a product before the product is dispatched by contacting us at orders@chlorophyllorganics.com.
• If the product has already been dispatched to the distributor, cancellation requests may be subject to the Returns and Refunds process above.

7. Distributor Responsibilities

• Products are delivered through our network of authorized distributors.
• Customers should inspect the product upon delivery.
• Any complaints about damaged, defective, or incorrect products must be reported directly to us within 7 days.

Chlorophyll Organics will coordinate with the distributor to resolve issues promptly.

8. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

• Products damaged due to improper storage or handling by the customer.
• Custom or specially prepared products (unless defective).
• Expired, perishable, or opened products.

9. Contact Us

If you have questions, concerns, or wish to request a return/refund, please contact us:

Chlorophyll Organics
📧 Email: orders@chlorophyllorganics.com

Our team strives to respond to all requests within 48 hours.

10. Changes to this Policy

We may update this Returns and Refunds Policy from time to time to reflect operational changes or legal requirements.
We will post updates on this page and indicate the “Last Updated” date. Continued use of our website implies acceptance of the updated policy.